Privacy Policy for Mafadi Air\67143_1
At Mafadi Air, accessible at https://www.mafadiair.co.za/bookings.mafadiair.co.za, our main priorities is the privacy of our visitors and our commitment to protecting your personal information.
This Privacy Policy document contains types of information that is collected and recorded by Mafadi Air and how we use it in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at joeleen@mafadiair.co.za.
This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Mafadi Air.
This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree, please discontinue use of the site.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
How we use your information
We use the information we collect in various ways, including to:
• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud
Log Files
Mafadi Air follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Mafadi Air uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Disclosure of Information
We do not sell your personal information. We only share your data with third parties when necessary, such as:
• Regulatory bodies as required by law.
• Secure payment gateways for transaction processing.
• Service providers who assist in our operations (subject to strict confidentiality agreements).
Your Rights under POPIA
Under POPIA, you have the following rights regarding your personal information:
• Right to Access: You may request a record of the personal information we hold about you.
• Right to Correct: You may request that we update or correct any inaccurate or out-of-date information.
• Right to Object: You have the right to object to the processing of your data for direct marketing at any time.
• Right to Complain: You may lodge a complaint with the Information Regulator of South Africa (inforeg@justice.gov.za).
Data Security and Retention
We implement appropriate technical and organisational measures to secure your data against unauthorised access or loss. We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected or as required by South African law.
Children’s Information & Privacy
In accordance with POPIA, Mafadi Air does not knowingly collect personal information from children under the age of 18 without the express consent of a parent or legal guardian. Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
About Mafadi Air
Founded in 2019, Mafadi Air is a national Airbnb and short-term rental management company. Dedicated to property owners to unlock the full potential of their investments.
Headed by Joeleen Hermelin and supported by a team of experts, we deliver a seamless, end-to-end short-term rental management solution. Operating across Gauteng, KwaZulu-Natal, and Cape Town, we take care of every aspect of your property from revenue management and guest experience to housekeeping and maintenance. Our goal is simple: to maximise your rental income while providing a fully hands-off, stress-free ownership experience
We combine smart technology with hands-on expertise. Our advanced systems use AI-driven dynamic pricing and multi-platform distribution to ensure your property remains competitive, fully booked, and consistently performing at its best.
Whether you own a single unit or a large portfolio, we transform properties into high-performing short-term rentals. Backed by a dedicated team, professional marketing, and hospitality-level service, we don’t just manage properties; we create exceptional guest experiences that drive higher returns, better reviews, and long-term success.