Self-catering 2 Bedroom Apartment

Worst booking ever. Bad service. Dirty apartment. No communication. False advertising Positive: Nice location. Beach was private and accesible Negative: Apartment was dirty. Upon arrival we had to pay an extra early check in fee n charged R500. When we arrived at the place, we could not access it as there was no key, they were replacing a geyser and left us stranded outside since 9am till 2pm.. We had no wifi for 24hrs since arrival. When they sent a technician, theu ordered us to pay the call out fee for wifi we had no access too. The apartment was very dirty including the curtains, couches and dust om the furniture. The balcony was not cleaned and had monkey poop on it. Communication fr.he emtore staff waa extremely poor amd lacked team work. Joleen was extremely rude and lacked empathy for any inconvenience caused. I had to fight for a refund for the early check in hich initially they hesitates giving back. Nice location but worst experience ever!!

Horrid Positive: Nothing! It was disgusting! Negative: Horrible! Terribly maintained! There was cockroach’s, mold and dust! Truly a terribly place to book!

Negative: The accommodation was filthy and had a cockaroach infestation

Positive: The views were great. The lounge sofa was comfortable. Negative: Out of date folder, delayed confirmation of how to access the keys. Wifi didn't work even after requesting correct password. No inventory list - missing dinner plates, bowls. No plugs for the "new" aircons and fans in bedrooms. No where to hang wet towels or dry towels. "Dressing table " in main bedroom needs a varnish as it's not clean. Same goes for the "coffee table/s" in the lounge. Email requests for early check in ignored. When completing online check in required to pay additional R500 for early check in yet nothing ever confirmed. Not a great experience.

Positive: The location was great Negative: The were to much cockroaches